Help Center
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General FAQs
Getting Started
Sales Questions
Pricing & Plans
Pricing & Plans
General FAQs
How can I be sure my Beyunal expert understands my business needs?
Your journey with us always begins with an in-depth understanding of your business, your brand, your audience, and your specific goals. This process lays the groundwork for all subsequent strategy and content creation, ensuring that your chosen expert is thoroughly familiar with your needs and ready to meet them head-on.
Do I have control over who manages my account?
Absolutely. We provide you with a handpicked selection of our finest talent that matches your brand’s needs, and you make the final call. The Account Manager you choose will work exclusively for you, becoming a vital part of your team.
What if my needs span multiple services – social media, content, ads, and email marketing?
Not a problem! We’re well-equipped to provide comprehensive digital marketing support. If your needs span multiple domains, we can assemble a multi-disciplinary team of experts dedicated exclusively to your brand.
How do you ensure the security of my data and my customers' data?
Your data security and your customers’ privacy are our top priorities. We utilize robust data protection systems to ensure all information is thoroughly safeguarded.
What sort of results can I expect to see from your services?
Our experts are productivity-focused and results-driven. Depending on the service you engage, you can expect to see increased engagement, conversions, and brand loyalty. We continually monitor and adjust strategies and hold feedback calls with you to ensure your goals are met and exceeded.
How do you maintain the quality of your service without charging exorbitant prices?
At Beyunal, we’re all about delivering top-tier service at a cost-effective price from a selected talent pool. We achieve this balance by attracting talented experts who are committed to delivering exceptional service, and by operating efficiently so we can pass the savings on to you.
What happens if I'm not satisfied with the performance of my expert?
We’re committed to your satisfaction. If your expert isn’t delivering as expected, we take immediate action. The manager will hold separate meetings with the expert and you to address the problem and understand your needs better. We’ll then find you a suitable alternative promptly, ensuring your satisfaction and success in your digital marketing journey.
Can I switch experts if I feel my current one isn't a good fit?
Your satisfaction and comfort are paramount. If at any point you feel your current expert isn’t the right fit, we’ll work with you to find a suitable replacement who can better meet your needs.
What regions do you serve?
USA and UK
Getting Started & Onboarding Process
What's the first step to begin the onboarding process?
To start, please Book A Session with us. Once your meeting is scheduled, we will email you with further instructions that will further guide you through the initial steps.
What communication channels do you use?
Our team will book and manage meetings through Sessions
How can I reach out to your team during the onboarding process?
You will be given contact information for your Account Manager where you can reach them during work hours. You can also contact Beyunal through email at info@beyunal.com. We also offer live chat support on our website during business hours.
What is the process for providing feedback during the onboarding process?
We value your feedback. We typically conduct regular check-ins to gather your input. You can also reach out to your dedicated account manager to share your thoughts and suggestions at any time.
How often will I receive reports on the progress of our partnership?
Reporting frequency may vary depending on the services you’ve subscribed to. Typically, you can expect daily reports, but we can tailor the frequency to your specific needs.
How can I request a change in the scheduled meeting time?
If you need to reschedule a meeting, please visit your Session link provided in your email and edit the Meeting time. Or send an email to info@beyunal.com. We’ll do our best to accommodate your request.
What should I do if I need to cancel a scheduled meeting?
If you need to cancel a meeting, please visit your Session link in your email and cancel the meeting as well as emailing us at info@beyunal.com with your name and meeting time to confirm.
How long does the onboarding process typically take before we can start seeing results?
If you have subscribed to one of our Marketing Specialist services, it will takee __ amount of days to connect you to them. The duration of the onboarding process may vary depending on your specific needs and the services you’ve subscribed to. Generally, we aim for a seamless and efficient onboarding experience to get you started as soon as possible.
Pricing and Payments
What payment methods do you accept for your services?
We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and electronic payment platforms.
I paid for a Service but did not receive a confirmation email, what do I do?
Please check your spam or junk folder in your email. If you still did not receive a confirmation email, please contact our support team at info@beyunal.com.
How often is billing conducted, and what is the billing cycle?
We typically bill on a monthly basis. However, it’s important to note that in the initial phase of our service, you will be charged upfront for the first 6 months. Subsequently, regular monthly invoices will be generated and sent out on the same date each month.
What is your refund policy in case I'm not satisfied with the service?
Our refund policy is designed to ensure customer satisfaction. If you are not satisfied with our services, please contact our support team, and we will review your situation on a case-by-case basis to determine an appropriate resolution.
Are there any additional fees or hidden costs beyond the stated prices for your services?
We are committed to transparency. Our pricing structure is designed to be clear and upfront, and we do not impose hidden costs. However, if you have specific questions about pricing, feel free to reach out to our sales team for clarification.
Do you offer discounts or promotions for long-term commitments or multiple services?
Yes, we have discounts and promotions available for clients who commit to long-term contracts or subscribe to multiple services. Please contact our sales@beyunal.com team to discuss the available options.
Contact & Support
How can I get in touch with your company?
You can reach us through email at info@beyunal.com or by phone at +44 7597 174545. Our friendly team is here to assist you during business hours. However, your dedicated Account Manager will be available during your working hours.
What are your business hours for customer support?
Our business hours are 09:00 AM to 05:00 PM GMT. Our support team is available during these hours to assist with any inquiries or concerns you may have.
I didn't receive an email related to our . What should I do?
If you haven’t received an expected email from us, please check your spam or junk folder first. If the email is not there, please contact our support team, and we’ll investigate the issue promptly.
What should I do if I believe I'm missing an important email from your team?
If you believe you’ve missed an important email from us, please reach out to our support team with details of the email you are expecting. We’ll assist in ensuring you receive the necessary information or documents promptly.
How quickly can I expect a response when I contact your support team during business hours?
We aim to provide prompt responses during business hours. Typically, you can expect a response within a few minutes depending on how busy our support team is. However, response times may vary based on the complexity of the inquiry.
What should I do if I receive an email that appears to be from your company but seems suspicious?
If you receive an email that you suspect to be fraudulent or suspicious, please do not click on any links or download any attachments. Contact our support team immediately, and we will investigate the matter to ensure your security.
Customers
FAQs for current customers
Where can I provide concerns/feedback about my Account Manager, who do I contact?
Please email us
I would like to change my Account Manager, who do I contact?
Please email us